Returns and Refunds

What is your return policy?

We would love to be able to accept returns but due to the intimate nature of the products we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Most of the manufacturers do not have sealed or airtight packaging due to out-gassing of the materials used in the production of the item especially dildos/dongs/plugs made of Silicone as well as TPR/TPE/PVC. Some packages could have a tamper-proof seal or a sticker like some Tantus/Vixen Creations. More of our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave one of our warehouses or manufacturers, these items are considered used, and therefore cannot be returned to the manufacturer or distributor even if the product package is unopened. Special exceptions can be made but must contact the sales department and will be subject to a 40-60% restocking fee. 

The items that cannot be returned include, but is not limited to:

  • Vibrators, Dongs and Dildos
  • Douche/Enema kits
  • Anal toys, beads, vibrators and plugs
  • Cock and ball devices, cock rings and cock sleeves
  • ALL Male and Female Chastity devices and/or Belts
  • All Vacuum Pumping cylinders, pumps, custom pieces and accessories
  • ALL Bondage and Fetish Gear including cuffs, collars, custom pieces and restraints
  • Sex Furniture such as bondage benches, cages, sex position cushions and custom ordered or oversized products.
  • Gags and ropes
  • Lubes, massage oils, condoms, Liberator products and body paints are also not returnable.
  • Lingerie, garters, corsets and any other clothing including Latex Paint


If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us at to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.

When emailing about a defect, please have the following information ready, your order number, found in emailed receipt OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse, we will promptly ship a new replacement to you free of charge. Any defective item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc. If the packaging is missing we can discuss this on a case-by-case basis due to the manufacturer/distributor guidelines and regulations.